Frequently Asked Questions

Delivery

When will my order be delivered?

As soon as your order is shipped, you will receive an email from us with the track & trace code. You can track your package via this link! As soon as the carrier knows when they can deliver your package, they will also update the track & trace information.

My order is delivered when I am not at home, what now?

If you are not at home during delivery, the carrier will deliver your package to your neighbors. Doesn't that work? Then there are two options:

  1. Your order will be sent to a collection point or the driver will visit you again a day later.
  2. With some carriers you can also make a new delivery appointment yourself.

Tip : With some carriers you can even choose to leave the package somewhere when you are not at home, but please note: this is entirely at your own risk!

I have not received my order but it says it has been delivered?

How annoying! Please check whether you have entered all your details correctly when ordering. Is that not the case? Please contact us. Sometimes carriers deliver to neighbors, could you check that first? Not found? We will then start an investigation for you. To start this investigation we need a written statement. Would you like to complete the statement below and email it to us (info@kookgigant.nl)?

What are the delivery costs?

Wat zijn de bezorgkosten?

Hieronder vind je een overzicht van onze bezorgkosten per land of regio. We streven ernaar om je bestelling zo snel en voordelig mogelijk bij je te laten bezorgen.

Land/Regio Verzendmethode Bedrag Kosten
Nederland PostNL (Morgen in huis) € 0,00 – € 59,90 € 4,95 EUR
€ 59,91 en meer Gratis
België BPost (Binnen 1 werkdag) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
Duitsland DHL (1-3 werkdagen) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
UK Expressverzending (1-2 werkdagen) £ 0,00 – £ 60 £ 4,95 GBP
£ 60 en meer Gratis
Oostenrijk & Zwitserland Standaardverzending (1-3 werkdagen) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
*EU zone 1 Standaardverzending (1-3 werkdagen) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
*EU zone 2 Standaardverzending (2-5 werkdagen) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
*EU zone 3 Standaardverzending (1-3 werkdagen) € 0,00 – € 60 € 4,95 EUR
€ 60 en meer Gratis
DHL Express EU Expressverzending (1-2 werkdagen) € 0,00 – € 100 € 9,95 EUR
€ 99,91 – € 200 € 4,95 EUR
€ 199,91 – € 300 Gratis
€ 300 en meer Gratis
US en Canada Expressverzending (3-8 werkdagen) € 0,00 – € 40 € 9,95 EUR
€ 40 – € 60 € 4,95 EUR
€ 60 en meer Gratis
Rest van de wereld Expressverzending (1-3 werkdagen) € 19,95 EUR


Opmerkingen:

  • EU Zone 1: Bosnië en Herzegovina, Tsjechië, Estland, Georgië, Luxemburg, Noorwegen, Polen, Roemenië, Servië, Slowakije, Slovenië.
  • EU Zone 2: Bulgarije, Finland, Letland, Liechtenstein, Litouwen, Monaco, Noord-Macedonië.
  • EU Zone 3: Kroatië, Denemarken, Griekenland, Hongarije, Ierland, Italië, Portugal, Spanje, Zweden.

I have not received my track & trace information

If you have not received track and trace information, it means that your package has not yet been sent. It is possible that something went wrong with the carrier. If you have still not received a track and trace code after 5 days, please contact our customer service.